Eligibility for Returns & Refunds
- Returns must be requested within 14 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Certain items, like used and discounted items, are non-refundable.
Return Process
- Contact us at info@kartxstore.com with your order details.
- We will provide a return shipping address.
- Ship the item back within 7 days of approval.
- Once received, we will inspect the item and process the refund within 5-7 business days.
Refund Process
- Refunds are issued via the original payment method.
- Shipping fees are non-refundable.
- If you received a defective item, we will cover the return shipping cost.
Exchanges
- Exchanges are available for defective or damaged items.
- If you need a different size or variant, return the original item and place a new order.
For refund requests, email info@kartxstore.com or WhatsApp +447466443521